WHY CUSTOMER RELATIONSHIPS FAIL... Have you ever asked anyone a question that can be answered in a sentence or two -- and yet they're still talking 10 minutes later? Or maybe asked for more detail on a subject -- and been given a one line answer? Are you the person that is only interested in the big picture? That is you tend to give very brief responses regardless of the question? Or do you prefer to give a very detailed response to questions? What about others?