The Rule of Reciprocity

How giving can help you receive more sales

Four Easy Ways Increases Sales with The Rule of Reciprocity

Four Easy Ways to give to your buyer that will increase your sales today.

What is the rule of reciprocity? This law states in many social situations we feel obligated to pay back what we received from others. What is it that makes us want to return a favor? It seems to be in our DNA. The phrase "I owe you one" or "get you back" or maybe, "let me know what I can do for you in return" are ways we verbally commit to giving back.

What does the rule of reciprocity have to do with increasing your sales? A lot as it turns out. The buyer/seller relationship is a series of giving and receiving. The way we interact with a buyer says much about the way we sell. Do you give or receive? The give and take starts from the very first interaction.

The following are some ways to put the rule of reciprocity to work for you:

Deliver value
You have probably heard this before; the buyer expects to receive value. If you deliver value from the beginning, the buyer may agree to meet. Who defines value? Only the buyer can determine what is valuable to them. If you do your homework and learn about the buyer you will get a glimpse of this value.

What is insight? The ability to provide information that is new, or unseen. If you do not think you have anything new to offer, think again. In the buyer's world, your offering is one small piece of their busy world. In your world, it is what you focus on 100% of the time. Now tell me, who do you think knows more about your offering?

Risk Assessment
Who knows more about fire safety, the person who buys a smoke alarm, or the person who sells them? The knowledge you acquire while selling in an industry can be of great value to your buyer. If you have knowledge of pending price increases, safety laws, employment laws, federal regulations, tax laws, or other events that could impact your buyer - share them. This information will help your buyer and aid you by inspiring credibility and trust.

Business Innovation
Ever think of ideas to improve the buyers business? If you have been selling in one industry long enough you probably thought of several ways that your buyer could cut costs, increase revenue, or improve safety. Take the time to share your ideas and your buyer will view you as more than just another person looking to make a sale.

Another funny thing happens when you share ideas. The buyer may start to call you for advice when making decisions related to your field. The buyer will view you as a trusted advisor, or industry expert. This is an excellent way to ensure the buyer will be loyal even when your competitors come calling with their latest and greatest.

If you would like to learn more about effective selling visit me at:
Nan Hruby
Nan Hruby> all articles
Nan Hruby is the CEO of HNH Sales Consulting. Nan's past, present, and future are centered on sales coaching, training and consulting. Nan provides the "best practice " for today's sales landscape combined with "real world" experience. Conferences and on-site training sessions focus on participant-centered learning, a proven method of engagement that increases learner retention. A common problem with sales training.
Contact Nan to schedule a consultation for your sales needs.
  • /data/userPictures/52DC388D-2F5B-4B92-B117-45CAEF033ACD.jpgHyun Suh12/5/2018 4:54:29 PM
    This a great article. I think giving first is always a great way to do business and knowing that we do have that in our DNA or culture makes us successful. I will apply this more even in my personally life as well.

  • /data/userPictures/5D2CD7EA-1207-4D0E-AEFA-ADA3281023DE.jpgNan Hruby12/5/2018 8:45:29 PM
    Thanks for reading I am glad you found it of value!

  • /_ckcommon/images/blanks/userPicture.jpgTalei Hutson1/23/2019 5:44:32 AM
    Fantastic read! It's so important to recognise that in a world where a majority of people give under the "contract" of return that there is so much value to be had in acting without expectation of immediate return or for the promise of your desired outcome.

  • /data/userPictures/5D2CD7EA-1207-4D0E-AEFA-ADA3281023DE.jpgNan Hruby1/23/2019 9:05:07 AM
    Thank you for your kind words! If you would like to sign up this is the link to my learning library.

  • /data/userPictures/26361DC7-1093-4EAC-83AD-B785305C6FB2.jpgLondy Bracale, III2/12/2019 8:45:58 PM
    This is good stuff! It is true you have to give to get. The best way to build relationships with potential clients is to find ways you can help them. You must be sincere and don't expect anything in return. Others may start to notice and soon you will be able to the "good guy to know".

  • /data/userPictures/5D2CD7EA-1207-4D0E-AEFA-ADA3281023DE.jpgNan Hruby2/12/2019 9:39:58 PM
    So true! Thanks for reading!

  • /data/userPictures/83F4F92C-DEF1-4DC0-B789-96DF1C79E719.jpgRobert Montogmery2/27/2019 6:31:14 PM
    The Law of Reciprocity! Great way to look at things!

  • /data/userPictures/5D2CD7EA-1207-4D0E-AEFA-ADA3281023DE.jpgNan Hruby2/27/2019 9:28:08 PM
    Thank you!

  • /data/userPictures/DF93CD3C-986B-4317-850A-DAEA6680502C.jpgJames Elkins3/27/2019 7:29:16 PM
    This is a great article, thank you! I specifically agree with your section on Business Innovation. I have seen this work multiple times where rapport is so greatly built with the customer that they will call on you for advice. Similarly, if you have that great rapport with a customer they will often provide you a fair warning if a competitor is trying to get in the door.