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Common Questions and Answers
Cold calling has critics and believers. Maybe you’re both. Cold calling day in and day out can be boring. I block out about two hours a day and cold call consistently. The rewards from these calls are monumental. It was not always that way. If you don’t consider yourself to be a ‘natural’ sales person your odds of succeeding are great. Those of us who’re open to learning sales methods and skills often out-sell the know-it-alls who think sales are about badgering prospects until they buy.
Asking intelligent questions is the fastest way to establish rapport. Prospects have problems and they want their problems solved. You’re one of the good guys! Don’t ‘sell’ to anyone unless you’ve qualified him or her. If someone does not qualify, (meaning they don’t have a need or the money to buy) don’t push. I know scores of sales trainers advise otherwise, but if you’re in sales for the long haul, make your life enjoyable by selling to people who want to buy and are ready to buy.
When you walk away from a prospect because they really don’t need or want what you’re selling, do so with grace. Not turning off a prospect leaves a positive, or neutral feeling with prospects about dealing with sales people. Leave the door open for a change of heart down the road should circumstances change.
As an Executive Recruiter, I ask support staff of the business owners or VP’s to help me find decision makers. In today’s world I leave messages and get calls returned when a potential client has a need. Don’t waste a decision maker’s time. Messages should be to the point: “My name is Cinderella and I’m an Executive Recruiter who specializes in mortgage banking placements. I have clients in the area and if you’re looking to expand your operation or have hiring needs, call me at (my number).” I get several calls a week from messages. When someone returns a call I know they have a need and jump into a conversation that will define their search requirements.
Expect to make sales. Cold calling is a task and sometimes it’s tedious. Make a plan and develop your skills. Determine whether there’s a need and manage the conversation in a way that leads without offending. Recognize the difference between a true objection and an objection that’s masking a buying signal. Selling is strategic. Interacting with customers takes practice. The more you practice the better your closing ratio!
If you have call reluctance or any anxiety related to cold calling, there’s help. Emotional Freedom Techniques (EFT) works perfectly to get rid of negative emotional patterns held within our bodies. EFT is being used effectively to eliminate pain, anxiety, depression, fears, addictions, and heal traumatic events. Neutralize cold call fears with EFT.
If cold calls are part of your professional life, enjoy the process. Allow your prospect to ‘buy’. Let them decide they cannot live without your product or service by presenting value, asking questions, describing benefits, and listening. Sell them what they want to buy.
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