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Common Questions to Ask When Dealing With Workplace Conflict

When faced with workplace conflict, it is essential to ask the right questions to find a resolution. This can be difficult, as it can be hard to know what exactly to ask. However, by taking the time to consider the following questions, you will be better equipped to deal with conflict productively and positively.




How do you deal with conflict?

How you deal with conflict depends on the situation and the parties involved. However, some tips can help you to resolve conflict positively. Firstly, it is essential to try and understand the other person’s perspective. It can be easy to get caught up in our own point of view, but by taking the time to see things from the other person’s perspective, you can often find common ground. Secondly, to communicate openly and honestly. This means being willing to listen and share your thoughts and feelings, and finally, you are ready to compromise because, in many cases, conflict can only be resolved if both parties are willing to meet in the middle.

What is the underlying cause of the conflict?

One of the first questions you should ask when faced with workplace conflict is what the underlying cause of the conflict is. This cannot be easy to answer, as there may be multiple causes. However, taking the time to identify the conflict’s root cause can help find a resolution.

What are your goals in resolving the conflict?

Before trying to resolve workplace conflict resolution, you need to consider what your goals are. Do you want to come to a mutual agreement? Are you looking to get an apology? Clear ideas about what you want to achieve will make you more likely to reach a satisfactory resolution.

Is the conflict related to work, or is a personal element involved?

Is the conflict related to work, or is a personal element involved? It may be possible to resolve the issues by clarifying expectations or realigning responsibilities if it is a work-related issue. However, the situation may be more challenging to resolve if interpersonal issues are a factor, such as a personality clash. In this case, it may be necessary to explore whether or not the individuals affected can find a way to work together despite their difference.

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What is your impact on the conflict?

Another critical question is what part you play in keeping the conflict going. This includes both your actions and your words. Suppose you constantly speak negatively about the person or engage in hostile behaviour. In that case, it will only worsen the situation, so you should be aware of your role in the conflict and take steps to change your behavior if necessary.

How do you deal with differences of opinion when working on a team?

When working on a team, there will inevitably be a difference of opinion. It is essential to be able to discuss these differences productively and positively. One way to do this is by asking why some hold a particular view; this can help create a better understanding between team members and prevent disagreements from escalating into conflict.

Do you need to be prepared to change your perspective?

When it comes to problem-solving, we may need to change our perspective to find the best solution. We may have a fixed way of looking at things, limiting our ability to see other potential solutions. If we’re open to changing our perspective, we may be able to find a better way to solve the problem.

Sometimes, the problem itself may not be as big of an issue as we initially thought by looking at it from a different angle. Over time, we may realise that it’s not as bad as we thought. Or there may be alternative ways of solving the problem that we didn’t consider before.

Have you tried looking at the situation from another point of view?

When conflict arises, it is often difficult to see things from another person’s perspective. However, it is essential to try this to find a resolution. By considering how the other person is feeling and what they want, you will be better able to find a compromise that works for both of you.

Do you need a trusted mentor or coach?

If you are struggling to deal with conflict on your own, it may be helpful to seek out the guidance of a trusted mentor or coach. This person can help you to see the situation from a different perspective and offer impartial advice.

What is the goal of the conversation

Before entering into any discussion about conflict, it is vital to have a clear goal in mind. What do you hope to achieve by talking through the issue? A specific plan will make you more likely to find a productive resolution.

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