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Common Questions and Answers
Here’s the scenario…
You go to a party of a good friend at their house. It’s not very lively but, hello, who’s that over there, they look interesting. You decide to go over and introduce yourself.
You ask one question — and bam, the person talks for ten minutes without pausing for breath. They talk non-stop about them, their interests, their history, their achievements. They ask you nothing!
How do you feel?
Pretty uninterested might be a kind way to put it. If you’re like me you’d probably devise a snappy reason to make yourself scarce or visit the restroom! And you avoid them like the plague for the rest of the evening!
And yet how close is that to any of the networking events you might attend? Only recently I went to a networking event and within ten minutes had four business cards thrust into my hand by people who didn’t know me, didn’t know about my current and future challenges but were only too willing to smother me with information about their company
… “we are this, we do this, we’re brilliant, we can do that for you” and so on.
This affliction is commonly known as ‘Excessive Weing’. It will certainly be costing you sales success. You’ll be pleased to know there is a cure.
Make sure you’re ‘clean’
Do you suffer from Excessive Weing? In your pitches? On your website? In your sales conversations? In your ads? In your brochures and flyers? In your emails? Oh yes, and when networking?
Most ‘weing’ offences take place on a company’s website. Check yours. Is the language something like
“we’ve been established 125 years”, “we’re an award winning company”, “we’re the world’s leading xxx” “we do this” “were great at that”? Yes? Oh dear.
If it is, there’s good news and bad news. The bad news is that, if your website is stuffed with those types of “we” statements, then sadly, up to now you’ve been turning off a massive proportion of those who visit your website. The good news? Well, you’re here, you survived, think how much better it will be once you’ve sorted this!
Who are you boring?
The words you use and how you use them are telling your prospective customers where your focus is. So if you’re talking just about you and ‘weing’ everywhere, well guess what, you’re the boring one at the party that everyone avoids.
You might be thinking “well it’s our website how are we supposed to promote our products and services”? Great question. You just need to think up new ways of demonstrating your expertise and value to the browser.
Examples of how you could re-write your web copy…
Instead of “We’ve been established 125 years” … change to something like “you’ll get the benefit of 125 years of experience in your industry” (You, You’ll, Your are all acceptable)
Instead of “We’re an award winning company” …change to something like “You get the expertise of an award winning company”
Instead of “We’re the world’s leading xxxx” … change to something like “You’ll get the added benefit of working with the world’s leading xxx”
These are subtle but very crucial changes — losing the we’s and adding the you’s – and I urge you to make it a priority to make them. And though I’ve emphasised the importance of getting your website language right, the principles I’ve outlined today are just as valid in all of those other communication tools I mentioned earlier.
Remember, however you communicate with your potential customers, it’s not about you, it’s about THEM.
It’s all about the psychology of selling.
Until next time
About the author
Hi I’m Leigh Ashton of The Sales Consultancy
Whether you’re a small business or a leading brand, an area manager or a Chief Executive, whether you’re new to sales or an experienced sales professional. Even if you’re not in sales at all but want to understand it, you’ve come to the right place.
The World of Sales is changing.
Today’s conventional sales training doesn’t address the psychological barriers that get in their way.
My approach takes your sales team through a process that:
* Helps them identify their psychological barriers and gives them the tools to overcome them
* Teaches them how the mind works so they can keep motivated and stay focused
* Gives them the ability to identify the psychological patterns of their clients and prospects so they connect with them at a deeper level and close more sales
And at a higher level…
* It creates more success in other areas of their lives so they are happier generally…and happier sales people generate more sales
Wherever you are on your personal sales journey what’s the best course of action for YOU.
– Sales Training – that actually gets results
– Leadership and Management
– Personal Coaching and Mentoring
– Sales Mentoring Programme
– NLP (Neuro Linguistic Programming) and how it can help you accelerate your success
– Keynote Speaking