Learn what being a member does for you
The Seller Styles
Learn the styles and take your free assessment
See a summary of all our programs and certifications
Certified Professional Sales Person(CPSP®)
Develop your potential as a certified sales professional
Certified Professional Sales Leader(CPSL®)
Grow your impact as a certified sales leader
Certified Master Sales Professional (CMSP®)
Join the elite group of sales professionals and leaders
Advanced Sales Influence (ASI)
Take your influence and leadership to the next level.
Sales Success Principles
Learn foundational sales behaviors, strategies, and skills
Power of Contact Marketing
Learn from marketing expert and author Stu Heinecke
Join the top 1% of sales professionals in the world.
Next Level Virtual Coaching
Join our ongoing dynamic virtual coaching community
Explore job postings from some of the best companies in the country looking for sales professionals
Daily Dose of Influence!
Enjoy our video series of influence tips and strategies
Leads To Growth
Dig into our podcast featuring industry leaders and experts
Learn from our high-level sales coaching video series
Women of Sales & Influence – Facebook Live Series
Be inspired by our Facebook Live series spotlighting top women influencers
Women of Sales & Influence – Video Blog
Enjoy valuable, high-level sales strategies to empower your sales goals
The Growth Quotient
You’ve heard about IQ, but what is your GQ?
Our Commitment to You
We are here to help your approach to sales, how you interact with others, and how you perform and execute
NASP Sales Blog
Learn from our member-submitted articles for sales professionals
Write For Us
Share your sales expertise and insights with our community
About Our CEO
Standards of Conduct
Common Questions and Answers
How do you define “professionalism?” The website www.dictionary.com defines professionalism as being: 1. professional character, spirit, or methods. 2. the standing, practice, or methods of a professional, as distinguished from an amateur.
I have always viewed professionalism as encompassing one’s overall public presence in the workplace. More specifically, one’s appearance, behavior, and, maybe most importantly of all, the attitude you uphold. Let’s look at attitude first since it often overrides everything else – positive and negative attitudes.
The Positive Attitude: Like a bright, sunny morning, most people welcome it, agree upon its value, and hate to see it go. The Negative Attitude: Like that ominous, dark cloud swallowing the sun, most people can see it approaching from quite a distance, dread its arrival, and they can’t wait for it to go.
The manner in which you carry yourself says it all – like a certain swagger. Your body language speaks volumes long before you are close enough to converse with others, and those around you respond accordingly. When you have a ‘positive swagger,’ you walk with your head up, making eye contact with others as you approach, and you exude a certain assured sense of well being. Walking with your ‘positive prance,’ others invite you closer and want you in their conversation, they approach you for your feedback, and they seem to associate your presence with a general lifting of that ‘stress-cloud’ present in many offices. In sharp contrast, when you walk with your head down, avoiding other’s gaze, your ‘negativity’ almost leaks from you. As a result, you come across as hesitant, avoidant, and generally ineffective and lacking the ability to cope with the day’s challenges. You are now someone who finds others stop talking when they enter the room, and your presence raises the tension and stress in the room.
We must not underestimate the power of our attitude upon others, and ourselves. It may sound like the title of a once-popular book or outdated advice from someone’s grandmother, but it’s true – there’s a lot of power in positive thinking.
Now let’s consider how we treat others – coworkers as well as those who are the consumers of our services. For a good general guideline, how about the Golden Rule? The source www.answers.com describes the Golden Rule as:
The biblical teaching that one should behave toward others as one would have others behave toward oneself.
There it is – the Golden Rule – simple, direct, and always appropriate. How could anyone possibly argue with such time-tested logic? It fits all aspects of the workplace and every professional relationship – many would say it’s true for personal relationships as well. What a bright, shining lighthouse in what can sometimes seem a dark, stormy sea of coworkers and clients. It’s the perfect decision-maker when one is questioning, should I do/say this, or what if I do/say that? Given the person in question is of sound mind and has basic, appropriate personal boundaries, it seems highly unlikely this advice could ever lead anyone astray.
About the author