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Common Questions and Answers
You feel your sales team is not performing at the level they should, so you feel bringing in a sales training speaker for your next sales meeting would help solve the problem.
Skill and attitude are completely different issues.Yes, a sales training speaker can help with both, but only with strong support from management, and that right there is many times the real problem. If management does not support the training and, more importantly, embrace the necessary follow-up and support to reinforce the training, then there’s no sense in doing it. This is true for both skill and motivation.
Motivational sales training, in particular, is more about the environment and guess what? That’s a huge part of management’s responsibility.
I’ve watched far too many companies bring in a sales training speaker, thinking that one single event is going to change everything.
Hiring a sales training speaker for a one-time event is like taking a shower. It might enable you to be clean for a day, but that’s about it.
Just as you most likely take a shower everyday, so too sales training must be a daily routine and this is the role of the sales manager. Yes, the individual salesperson needs to take ownership, but just like with anything else, when there is accountability to another person, the outcomes will invariably be greater.
Finally, if the sales training speaker can’t provide a means with which to measure the return on investment, then they’re simply not worth hiring. Companies only invest; they don’t buy anything and training is no exception. If it can’t be measured, it’s simply not worth doing.
A high quality sales trainer will provide you with the means to measure results.
If they can’t or won’t, then your decision is easy — don’t let them near your sales force.
About the author
Mark Hunter, The Sales Hunter, is a consultative selling expert committed to helping individuals and companies identify better prospects, close more sales, and profitably build more long-term customer relationships. He is also author of “High-Profit Selling: Win the Sale Without Compromising on Price.”