Setting Up Your Cold Calling Script

Should I follow a script when cold calling? A few of the benefits for introverts of using a cold calling script are:
  • You can practice reading from it before you call to help you sound more knowledgeable, professional, and in control (introverts love to be prepared!)
  • The script contains a list of common objections, with suggested responses
  • Reviewing the script will allow you to become more familiar with your product/service
However, there are a few disadvantages of using a cold calling script:
  • It may sound like you are reading from a script and just going through the motions. This is often done with no passion whatsoever, and many potential customers will pick up on this immediately
  • Many people who are forced to listen to a script reading will feel like their intelligence is being insulted, and may also feel like they are not being addressed personally -- but instead are being treated like a number, rather than a person
  • Many new introverted sales people will read through the script too quickly, and consequently fail to pick up any responses from the listener...until the line disconnects
  • Scripts are often filled with cliches such as "Congratulations! You have been selected..." or some phoney sounding story such as "you won't believe this, but our warehouse has just been damaged, and we are getting rid of out inventory at unbelievably cheap prices, so this is your lucky day" or "put your buying hat on, and grab your buying pencil" or some other such nonsense.
Therefore, when all things are considered, most successful introverted sales people use a cold calling script -- but make it sound like they don't. This means knowing what you are going to say, and how you will handle objections.

The keys to this are to adapt a conversational tone; don't rush through your introduction and listen -- really listen -- to the person you are talking to. As you know, introverts are great listeners! At times, this may mean that you will deviate from the script somewhat: but that is okay, as long as you are developing rapport with who you called and a friendly conversation is developing.

Introverts have a keen, well-trained ability at listening to people. Often, customers want to tell people what they are dealing with, explain the issue, and discuss what really matters to them. Take in all the details and statements, ask questions for more information, and get the big picture that matters to the customer. In fact, many introverts will spend more than two-thirds of the call asking the questions rather than following a cold calling script verbatim.

Finally, read the script, and if there are words in the script that you normally don't use, and feel uncomfortable using them, then don't use them! They will sound phoney and insincere, and may result in losing many sales.

By keeping these ideas in mind, the script can be a fantastic and useful tool.
Alen Mayer
Alen Mayer> website | all articles
Alen Mayer helps sales leaders enlarge their sales circles and tap into their team members' individual strengths to increase sales results. He works closely with companies to create a tailor-made, irresistible language for introverted clients.

Whether you need to sharpen cold-calling techniques or sales strategies, Alen will improve your business. Please visit his website at or call 647-427-1588 for more information about his powerful sales training seminars, in-house workshops, and speaking engagements.

Salespeople aren't born. They're made. I make them.

I live, eat and breath sales and combine over 20 years of experience in international sales and business development with the persuasion, psychology and magic of NLP; by attending my training you're sure to enjoy your time receiving the most advanced sales knowledge available!

I am a newly appointed President of the Sales Association Ontario Chapter and President of the International Association of NLP Sales Professionals; one of the Top 25 Sales Influencers for 2012, published author of 4 sales titles, Certified NLP Trainer, Licensed Business Success Coach, and Certified Sales Professional.


Connect with your clients instantly and build deep rapport
Speak the language of your client's mind
Detect the patterns your customers use to make decisions
Discover your prospect's buying strategy in minutes
Persuade on both conscious and unconscious levels
Identify the difference between an excuse and real objection
Turn objections into approval
Get your prospects to close themselves.

How to sell to introverts/How to sell as an introvert
The secrets of connecting with your clients instantly and establishing rapport
How to use EEE™ Representational System to speak the language of your client's mind
How to detect the six patterns your customers use to make decisions
How to uncover more needs, wants and desires by properly using Pull, Don't Push™ principle
How to use embedded commands in your presentation to influence your clients
I have inspired audiences across North America and Europe. Whether a business conference, association meeting, or other event, every aspect is planned and coordinated to maximize attendee value. As keynote speaker, I achieve your objectives.

Need a speaker for your group on advanced selling skills? Call me at (647) 427-1588.