Laura James

As Senior Director at OnProcess Technology, I oversee sales and delivery for a large portfolio of cable-industry managed services engagements.

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations -- the flow of people, parts and services following the sale of a product. We help many of the world's leading organizations optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences.

I help industry-leading organizations plan, design, and launch transactional communications that customers find easy to use, contain the right information, and are actionable.I transform customer communications.

Building a deep understanding of clients' operations, communications, and strategic goals, I show them where they are in relation to their competitors and map out a strategy to advance their position in the marketplace. Instituting proven tools and strategies, I help deliver better processes, overcome roadblocks, and deliver ROI and seamless customer experiences.