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Common Questions and Answers
If you are a business owner or sales manager responsible for getting your team of sales reps to make their numbers or achieve sales quotas, then I feel your pain. If you’re like many of the sales managers and owners I work with, then I know you’re being pulled in many different directions. You’re busy; you have endless meetings to attend to, reporting to do, and on top of it all you have many different personalities to deal with on your team, and each of them have different skill levels, motivation levels, etc.
It can seem like an overwhelming job.
Add into that you’ve probably never had any real sales management training or reinforcement, and your actual sales training that you are supposed to give your team probably isn’t very highly developed either. I can just see you nodding your heads and thinking, “Yeah, you got that right. Now what?”
Well, here’s what: Sales management is actually real easy and straight forward if you break it down to its three most important elements.
Here’s what they are:
In other words, identify what actually works in your selling cycle and what the best approaches are and then develop them into a solid selling system and make it company policy that this is the best way to handle every part of your selling process from the first call, to qualifying, to leaving voice messages and emails, to getting back to your prospects to closing the sale and handling objections.
You absolutely must make this selling system clear enough for anyone to understand and follow. Once you have this, then:
And that’s what you need to do with your sales team as well. Once you’ve given your team the best practices, it’s up to you to train them on it and reinforce adherence to it. You do that by observing your sales reps as they are on the phone with their prospects and customers. You record their calls and review them with them, and then you make sure they are using the best practices. If you do that – actually get your team members to use the best practices that you know work – then they will without a doubt get better and make more sales.
You can do this in your one on one’s with a rep, and you can do this in sales meetings where you can play recordings of reps who are doing it correctly, and you can do it by feeding lines to a rep while they’re on the phone, or by instant messaging while you’re listening in, etc.. The bottom line is that it’s your job to give your team the right tools to succeed, manage them to implement them, and then to monitor and teach them to use them.
If you implement all three of the above keys in your selling environment, you will see the quickest and easiest return on your time and investment. If you miss one of these keys, then you will spend all your time wondering what’s wrong, and your frustration with the team, with your company and with your efforts will only get worse.
Look at your current selling environment and see which one of these keys is missing. Once you find it, you’ll now know what to do!
About the author
Do you have an underperforming inside sales team? Talk to Mike to see how he can help you and your team reach your revenue goals. To learn more about Mike, visit his website: http://www.MrInsideSales.com