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by Mike Brooks
image credit flickr
I get so many requests asking me how to handle objections, that I thought I’d go ahead and give you the secret method that I reveal in my in-person trainings – the definite way you should handle and deal with all objections.
This is a Top 20% favorite and it works because you are not answering or dealing with objections, rather, you’re qualifying and isolating first, then, once you’ve found out if it’s a real objection or a smokescreen, you’re dealing with it in the most efficient way possible. And you’re asking for the deal when done.
It’s called the 5-Step Method of Handling Objections, and once you begin using it, you’ll be amazed by how successful it is. Here’s how it works:
The Five-Step Method
“I complete understand how you feel.” “Some of my best clients felt that way also.” “I completely understand how you feel, this is a big decision, and right now I’m sure it makes sense for you to think about this.”
Example: “The Price is Too High”
“I understand __________, and let me ask you a question: Assuming that the price on these hearing aids weren’t an issue (or fit within your budget, or if someone were suddenly going to buy them for you), but if price weren’t an issue here, is this the solution you feel is right for you today?” Or, “is this something you would go ahead and order today?”
“Does that answer that for you?” “Does that make sense?” “Have I satisfied that for you?”
That’s the whole technique. It may sound simple, like common sense, but 80 to 90% of your competition don’t do this – and so they struggle day and day with common objections. If you want to begin handling and easily overcoming objections, then begin using the 5-Step Method today and watch your sales begin to take off!
About the author
Do you have an underperforming inside sales team? Talk to Mike to see how he can help you and your team reach your revenue goals. To learn more about Mike, visit his website: http://www.MrInsideSales.com