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When you sell, it’s really easy to talk about you, your company and how good your products and services are. Yet to do so would be a mistake. This approach will rarely work.
Yes, there will be a stage during the sales process when you’ll need to talk about how you can help your potential customer — but that’s different to the initial scenario I described. One version is all about you, you, you — the other is about how the potential customer would gain from a relationship with you. There’s a massive difference.
Many sales people never find out what the prospect or customer actually needs. Strange…but true.
Growing strong and positive relationship where you focus on your client’s needs, problems, challenges and desires is vital and will ultimately lead to the successful matching of your products or services with their needs.
Every one of your potential customers are different, all are unique. That’s down to the individual influences of all the events, successes, disappointments, peer groups, working relationships, family relationships they’ve encountered throughout their life. Respect and acknowledge this – then let it work for you.
So forget you – and forget your standard sales presentation! From now on, in every sales situation you encounter, acknowledge that everyone is different and therefore needs a different approach.
The prospect expects a pitch. The sales person expects to do a pitch – and off they go. The standard pitch gets rolled out and the prospects are left to pick out the relevant bits from this ‘throw everything in’ presentation. The sales person speaks nonstop for the whole pitch with maybe a few questions at the end and a general discussion if it’s going well.
The problems with this approach are that…
Walk in – and say something like “rather than talk non-stop about us and what we do – I’m very interested in you, your company and your current and future challenges. Then I’ll be in a much better position to suggest how we might help you conquer your challenges and drive you towards your business objectives. Would that be helpful?”
Assuming a yes – “thank you – so, in the area of xxxx, what would you say your current issues are?”
A two way exchange ensues.
The advantages being…
This approach is bound to be more successful, resulting in your company’s and your- personal sales success. You’ve connected, built genuine rapport, and identified what they really need – and can then present your offering to them knowing it’s 100% certain to hit the target.
It’s all about the psychology of selling…
Until next time.
About the author
Hi I’m Leigh Ashton of The Sales Consultancy
Whether you’re a small business or a leading brand, an area manager or a Chief Executive, whether you’re new to sales or an experienced sales professional. Even if you’re not in sales at all but want to understand it, you’ve come to the right place.
The World of Sales is changing.
Today’s conventional sales training doesn’t address the psychological barriers that get in their way.
My approach takes your sales team through a process that:
* Helps them identify their psychological barriers and gives them the tools to overcome them
* Teaches them how the mind works so they can keep motivated and stay focused
* Gives them the ability to identify the psychological patterns of their clients and prospects so they connect with them at a deeper level and close more sales
And at a higher level…
* It creates more success in other areas of their lives so they are happier generally…and happier sales people generate more sales
Wherever you are on your personal sales journey what’s the best course of action for YOU.
– Sales Training – that actually gets results
– Leadership and Management
– Personal Coaching and Mentoring
– Sales Mentoring Programme
– NLP (Neuro Linguistic Programming) and how it can help you accelerate your success
– Keynote Speaking