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Frequently during my sales workshops I get asked “what’s the biggest contribution to success?” Now that’s a tough question to answer. There are so many things that determine whether you are destined for success. If I had to pick one, it would probably be taking ACTION. Without it, you will never get the results you […]

The language you use has a massive impact on your results. That goes for the language you speak, and the language that meanders around internally in your head. If you keep saying things are hard…guess what, it will be hard! You’re instructing your brain to expect hard, expect tough…and so that’s what it will deliver […]

I’m always intrigued by the Sunday Times column “How I made it”, tucked away in the Business section of that mammoth publication. This weekly, relatively short piece describes how someone, often against all the odds, has become extremely successful in their business. The story usually describes humble beginnings, perhaps a hint of early success, often […]

Have you heard of Brian Acton? I hadn’t until last week. He co-founded the “WhatsApp” messenging service. Last week Facebook bought WhatsApp for $19bn. Brian Acton has a reported 15% stake and so walks away with $2.9bn – and is reportedly planning his next holiday! What’s the connection? The funny thing is, Brain Acton applied […]

How Your Unconscious Mind Sabotages Your Sales? Who is your inner critic? You know, that little voice in your head that says things like “you’ll never hit your target this month” or “I told you so” or “you never were any good at presentations”. We all have an inner voice. Your inner voice is effectively […]

Whether your job is selling, or managing those that do sell, or a combination of the two, there’s a fair chance you’re working long hours. Maybe too long? Are you spending long hours on motorways way after 7pm driving to and from meetings? Are you burning the midnight oil draped over a laptop with a […]

You can have the greatest sales people on the planet, but if you’re leaking customers through poor customer service, your balance sheet will suffer. And the cost of acquiring new customers usually far outweighs that of keeping existing customers. Surely it’s much more preferable to keep more of those customers you have? For me, every […]

One BIG Reason Why You Lose Sales: Did you know that, without meaning to, you’re turning away up to 40% of your potential customers? Let me explain. In a nutshell, when choosing products or services, your customers will be motivated by one of two things; pleasure or pain. Never is the pain and pleasure principle […]

Being judged even when you don’t say a word. Your staff, your colleagues, your customers, your potential customers, even your family are all forming a view of you — even when you haven’t spoken. Because you’re still communicating. I call this The Language of Silence No words, but you speak volumes. Put simply, if you’re […]

No. No way. In fact our own weekly enewsletter (thank you for reading this!) goes from strength to strength. That’s if your measurement criteria for a successful newsletter includes the number of those signing up to receive it, the numbers opening it, the numbers reading it — and the amount of favourable comments received. Oh […]