Upselling and cross-selling the right stuff at the right time is your duty. How many times have you bought something only to get it home and realise that you wish you had bought the more expensive option because it has features or benefits that you would have preferred. If only the salesperson had told you about it!

Trust me when I tell you that these three simple rules are the bedrock of success in sales. Eighty percent of your competition won't do these things, but if you will, you will smoke them in sales. In fact, you can become a Top 5% or even a Top 1% producer if you will just take the time to make these rules daily habits. Remember - first we form habits and then they form us!

Learn how to make cold calling work for you and your business with these 8 tips for becoming a confident and successful cold caller.

So what's the easiest way to evaluate (and train and improve) your inside sales reps? Just ask Phil Emery. He'll tell you, "it's all on tape..."

Sales is the only profession I know of where the overwhelming majority of practitioners are content with their personal status quo. Some mistakenly think that their jobs are so unique that they cannot possibly learn anything from anyone else. Still others think they know it all. They have, therefore, no interest in taking time from some seemingly valuable thing they are doing to attend a seminar or read a book.

With the start of each year everyone in direct sales seems to 'start over' or at least it feels that way. The first few months determine who is able to regain their booking and recruiting momentum and who will falter. In terms of convention recognition, each year brings the potential for a game-changing line up of results. You never know who you meet tomorrow that can change your business for you. Be open to meeting new people and the world opens up for you.

Robert got what he wanted by deciding what it was and then taking action until he achieved it. It wasn't clever, it wasn't pretty but it worked. And a lot of salespeople and business builders that I know could do with being a bit more like Robert.

Sales calls propel sales reps to financial freedom. Break down your sales call and create messages that engage prospects and close sales. Prospects decide in the first few seconds of a call whether or not you are credible and worthy of their time. Be prepared with a cold call script that works!

Having and following a defined process allows a company to sometimes outwait and outwit the sales team's natural resistance to change and provides the environment where the new platform truly can transform the culture.

Deal or No Deal?

How To Close Sales When Prospects Call

Small business owners can lose revenue if they're not prepared to close a sale every time they answer the phone. Learn how to transform a prospect's phone call into a closed sale with a happy new customer. Use these three tips to turn phone inquiries into closed deals.