It's All About You

The Importance of Building your Customer Relationships Through an Online Presence

Supporting your client service by marrying social media with traditional means of marketing.

Customer Complaint

10 Steps to Successfully Handling Complaints

Customer complaint essential steps on how to successfully handle customer service complaints.

What is Customer Service?

What is customer service and what needs to be done to make it work?

What is customer service and what needs to be done to make it work

Customer Loyalty

6 Keys to Earn It and Keep It With Customers

Customer loyalty increases customer retention and profits.

Do you really listen to your customers and provide what they want, or are you more focused on finding the most profitable way to sell your product and then trying to convince the customer that what you're doing is actually for their benefit? [...]

Today customers are more informed -- they check prices, compare services and read reviews online before making a purchase. Advent of internet and thereafter of social media has completely transformed the way customers used to think/behave.

Your customer has a problem and they took the effort to call. This can have a negative impact on your ability to get B2B leads in the future, but there is no need to panic. Mad customers give us an opportunity to show how committed you are to them.

The person answering the telephone and talking with the customer or prospect plays a major rule in determining the success of the organization. They must accept responsibility for providing timely customer service in a courteous business manner. If you do not close the sale over the telephone, further the sale by making an appointment to meet with them. Give them choices.

Reaching out to your customers on a regular basis is simply a good practice. Befriending the phone is one of the best ways to build your business, and master your conversational skills to develop relationships. Your level of service is how you ultimately distinguish yourself between you and fellow entrepreneurs, sales professionals, and direct sellers.

Twitter For Business

Five Chirpy Tips To Success

It is obvious is that Twitter is more than a teenage chat room. It is a tool that businesses can use to connect with their customer-base in an unobtrusive way. They can not only talk to the business, but also listen to what the customers need and meet those requirements before anybody else does. Let us see how.